Last Updated: 01-11-2025
This Host Policy (“Policy”) governs the rights, responsibilities, and obligations of property owners (“Hosts”) who list their farmhouses, villas, or resorts (“Properties”) on the BookMyFarm (“Platform”).
By listing or continuing to host on BookMyFarm, you acknowledge that you have read, understood, and agreed to this Policy.
1. Role of BookMyFarm
BookMyFarm operates as an intermediary platform that connects Hosts and Customers (Guests). We do not own, manage, or operate any listed property. The Host is fully responsible for property accuracy, maintenance, guest experience, and legal compliance.
BookMyFarm facilitates communication, booking, and payment between Host and Customer but does not guarantee the behavior or actions of either party. BookMyFarm’s responsibility ends at facilitating the transaction and maintaining verified booking records.
2. Host Obligations
Hosts must:
- Provide accurate, verified, and regularly updated property details, including photos, amenities, and pricing.
- Ensure that the property is safe, clean, and functional as described.
- Honor confirmed bookings and avoid double-booking or last-minute cancellations.
- Handle all check-in/check-out procedures and on-ground operations directly.
- Collect and verify guest ID proofs as per applicable government regulations.
BookMyFarm is not responsible for collecting, storing, or verifying guest ID proofs. In case of any legal, civil, or police matter, BookMyFarm will only provide booking details and customer contact information upon valid request.
Hosts must avoid any action or communication that could damage BookMyFarm’s reputation or customer trust.
3. Booking & Cancellation Management Policy
Hosts must keep availability updated and honor all confirmed bookings. Penalties apply progressively for slot conflicts, double-bookings, or host-initiated cancellations based on severity and timing. If a Host makes 4 cancellations within any consecutive 12-month period, their property may be temporarily suspended or permanently delisted.
| Situation | Penalty |
|---|---|
| 1st cancellation / cancellation within 20 min of booking | BMF charge carried forward to next billing cycle (warning issued) |
| 2nd cancellation / cancellation 15+ days before check-in | 50% of booking amount |
| 3rd cancellation / cancellation between 15 days and check-in | 100% of booking amount |
| 4th cancellation / cancellation after check-in or no-show | 150% penalty + possible delisting |
4. Damage or Loss Responsibility
BookMyFarm will assist in communication and mediation, but it is not liable for compensation, damage recovery, or deposit deductions. All damage or loss claims must be mutually resolved between Host and Customer.
5. Host-Initiated Delisting Policy
If a Host wishes to remove or deactivate their property, they must send a formal request via email to [email protected] at least 30 days in advance. The Host must honor and complete all confirmed upcoming bookings before the delisting takes effect. Failing to serve confirmed bookings before delisting may lead to penalties or withheld payments.
6. Misconduct, Complaints & Delisting
BookMyFarm reserves the right to take immediate action against any Host for:
- Misbehavior, harassment, or misconduct toward guests or staff.
- Multiple verified guest complaints (cleanliness, safety, or false listings).
- Repeated booking cancellations or unresponsive behavior.
- Violations of laws, fraudulent activity, or non-cooperation with support.
Actions may include temporary suspension, permanent delisting, or withholding of payouts.
7. Payment & Rates
Payments to Hosts will be made after guest checkout and verification, within 48 hours. All rates must include BookMyFarm service charges and all applicable government taxes.
BookMyFarm is not responsible for managing or paying any tax liabilities on behalf of the Host. Any customer dispute may delay payment until resolved. BookMyFarm reserves the right to deduct penalties or withhold payments in case of verified violations.
8. Data Privacy
Host information (contact details, property documents, bank details) is stored securely and used strictly for facilitating bookings, payments, and legal compliance. BookMyFarm does not sell or share host data except as required by law.
9. Limitation of Liability
BookMyFarm is not liable for guest behavior, property damage, theft, or third-party failures. Hosts agree to indemnify and hold BookMyFarm harmless against all claims or disputes arising from their property or conduct.
10. Policy Updates
BookMyFarm may update this Policy at any time. Continued use of the Platform after updates constitutes acceptance of the revised terms.
11. Contact
For host support, delisting requests, or policy concerns:
- 📧 [email protected]
- 📞 +91 92777 78778
- 📍 319 Platinum Point, Sudama Chowk, Mota Varachha, Surat, Gujarat, India
- 🌐 www.bookmyfarm.net