LEGAL

Host Policy

The rights, responsibilities, and obligations for property owners hosting on BookMyFarm.

Last Updated: 18 September 2026

This Host Policy governs how BookMyFarm works with property owners who list farmhouses, villas, or resorts on the Platform.

Role of BookMyFarm

This Host Policy ("Policy") governs the rights, responsibilities, and obligations of property owners ("Hosts") who list their farmhouses, villas, or resorts ("Properties") on the BookMyFarm ("Platform").

1.1 BookMyFarm as an Intermediary

BookMyFarm operates as an intermediary platform that connects Hosts and Customers (Guests). We do not own, manage, or operate any listed property. The Host is fully responsible for property accuracy, maintenance, guest experience, and legal compliance for their own listing.

1.2 What BookMyFarm Facilitates

Discovery and listing of Properties to prospective Guests
Communication between Host and Guest for booking coordination
Processing of booking payments and payouts
Maintenance of verified booking records

1.3 Limits of Our Responsibility

BookMyFarm facilitates communication, booking, and payment between Host and Customer but does not guarantee the behavior or actions of either party. Our responsibility ends at facilitating the transaction and maintaining verified booking records.

By listing or continuing to host on BookMyFarm, you acknowledge that you have read, understood, and agreed to this Policy.

Host Obligations

2.1 Listing Accuracy

Provide accurate, verified, and regularly updated property details, including photos, amenities, and pricing.
Ensure the property is safe, clean, and functional as described in the listing at all times.
Reflect any change in facilities, availability, or pricing on the Platform promptly.

2.2 Booking Commitments

Honor confirmed bookings and avoid double-booking or last-minute cancellations.
Handle all check-in/check-out procedures and on-ground operations directly.

2.3 Guest Identification

Hosts are responsible for collecting and verifying guest ID proofs as per applicable government regulations at the time of check-in.

BookMyFarm is not responsible for collecting, storing, or verifying guest ID proofs. In case of any legal, civil, or police matter, BookMyFarm will only provide booking details and customer contact information upon valid request.

2.4 Conduct Standards

Hosts must avoid any action or communication that could damage BookMyFarm's reputation or customer trust, whether on the Platform or in direct communication with Guests.

Booking & Cancellation Management

3.1 Availability Management

Hosts must keep availability updated and honor all confirmed bookings. Penalties apply progressively for slot conflicts, double-bookings, or host-initiated cancellations, based on severity and timing.

If a Host makes 4 cancellations within any consecutive 12-month period, their property may be temporarily suspended or permanently delisted.

3.2 Cancellation Penalty Schedule

Penalties are applied progressively and reset on a rolling 12-month basis:

Situation	Penalty
1st cancellation / cancellation within 20 min of booking	BMF charge carried forward to next billing cycle (warning issued)
2nd cancellation / cancellation 15+ days before check-in	50% of booking amount
3rd cancellation / cancellation between 15 days and check-in	100% of booking amount
4th cancellation / cancellation after check-in or no-show	150% penalty + possible delisting

Damage or Loss Responsibility

4.1 BookMyFarm's Role in Disputes

BookMyFarm will assist in communication and mediation, but it is not liable for compensation, damage recovery, or deposit deductions.

4.2 Resolution Between Parties

All damage or loss claims must be mutually resolved between Host and Customer, including any deposit collected directly by the Host outside the Platform.

Host-Initiated Delisting

5.1 Requesting Delisting

If a Host wishes to remove or deactivate their property, they must send a formal request via email at least 30 days in advance.

Email: [email protected]

5.2 Obligations Before Delisting

The Host must honor and complete all confirmed upcoming bookings before the delisting takes effect.

Failing to serve confirmed bookings before delisting may lead to penalties or withheld payments.

Misconduct, Complaints & Delisting

6.1 Grounds for Immediate Action

BookMyFarm reserves the right to take immediate action against any Host for:

Misbehavior, harassment, or misconduct toward guests or staff.
Multiple verified guest complaints (cleanliness, safety, or false listings).
Repeated booking cancellations or unresponsive behavior.
Violations of laws, fraudulent activity, or non-cooperation with support.

6.2 Possible Actions

Actions may include temporary suspension, permanent delisting, or withholding of payouts, depending on the severity and recurrence of the issue.

Payment & Rates

7.1 Payout Timeline

Payments to Hosts will be made after guest checkout and verification, within 48 hours.

7.2 Rate Requirements

All rates listed on the Platform must include BookMyFarm service charges and all applicable government taxes.

7.3 Disputes & Deductions

Any customer dispute may delay payment until resolved.
BookMyFarm reserves the right to deduct penalties or withhold payments in case of verified violations.
The Host must provide all facilities and details mentioned in the listing — if any promised facility is unavailable or missing, BookMyFarm may deduct an appropriate amount from the Host's payment.

7.4 Tax Responsibility

Any applicable tax collected and paid by us to the owner is already included and recovered through our billing/invoicing process. Therefore, the owner shall have no further tax-related liability or obligation in relation to such amounts.

Data Privacy

8.1 What We Collect and Why

Host information — contact details, property documents, and bank details — is stored securely and used strictly for facilitating bookings, payments, and legal compliance.

8.2 What We Don't Do

BookMyFarm does not sell host data to third parties.
BookMyFarm does not share host data with unaffiliated parties except as required by law.

Limitation of Liability

9.1 Scope of BookMyFarm's Liability

BookMyFarm is not liable for guest behavior, property damage, theft, or third-party failures.

9.2 Host Indemnification

Hosts agree to indemnify and hold BookMyFarm harmless against all claims or disputes arising from their property or conduct.

Policy Updates

BookMyFarm may update this Policy at any time. Continued use of the Platform after updates constitutes acceptance of the revised terms.

Contact

For host support, delisting requests, or policy concerns

Email: [email protected]

Phone: +91 92777 78778

Address: 319 Platinum Point, Sudama Chowk, Mota Varachha, Surat, Gujarat, India

Website: www.bookmyfarm.net

By listing or continuing to host on BookMyFarm, you acknowledge that you have read, understood, and agree to this Host Policy. If you do not agree with any part of this policy, please do not continue hosting on the Platform.