Last Updated: 30-11-2025

BookMyFarm (“we”, “us”, “our”) values your trust and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you engage with our services — including our website, mobile app, and other communication or booking channels (collectively, the “Platform”).

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use our Platform or services.

1. Role of BookMyFarm

BookMyFarm operates as a mediator or facilitator between the Host (property owner) and the Customer (guest). We do not own, manage, operate, or control any of the listed farmhouses, villas, or resorts.

All property-related information such as descriptions, photographs, amenities, facilities, and pricing is provided solely by the Host. BookMyFarm does not independently verify or guarantee the accuracy, completeness, or authenticity of such details.

BookMyFarm’s role is limited to providing a digital platform for enabling communication, bookings, and payments between Hosts and Customers.

2. Information We Collect

a. Personal Information:

• Name, gender, date of birth
• Email address, phone number, and contact preferences
• Payment details (processed via secure third-party gateways)
• Account credentials (username, password, authentication tokens)

b. Transactional & Booking Data:

• Booking details, dates, property selection, and transaction history
• Communication between Hosts and Customers via the Platform

c. Device & Technical Data:

• IP address, browser type, device information, app version
• Cookies and tracking identifiers

d. User-Generated Content:

• Photos, reviews, ratings, comments, and Q&A posted on the Platform

e. Social Login Data:

• If you connect through social media, we may receive information authorized by your connected profile.

f. Phone Number Collection and Usage

What We Collect

BookMyFarm collects your phone number when you create an account, log in to our application, or update your account information.

How We Use Your Phone Number

• Account Creation and Authentication: To create and verify your account through OTP (One-Time Password) verification.
• Booking Management: To send booking confirmations, reminders, and updates about your farm reservations.
• Customer Support: To contact you regarding your bookings or account-related inquiries.
• Security: To protect your account and prevent unauthorized access.

When We Collect Your Phone Number

• When you register for a new account
• When you log in to your existing account
• When you update your account information

How We Store Your Phone Number

• Your phone number is securely stored on our servers with industry-standard encryption.
• We implement appropriate security measures to protect your personal information from unauthorized access.

Sharing Your Phone Number

We do not sell, trade, or share your phone number with third parties except when required by law or to service providers who assist us in operating our application (under strict confidentiality agreements).

Your Consent

By using BookMyFarm and providing your phone number, you explicitly consent to the collection, transmission to our secure servers, and use of your phone number for the purposes described above.

Your Rights

• Access your phone number information stored in our system
• Request correction or deletion of your phone number
• Withdraw your consent at any time by deleting your account

Data Retention

We retain your phone number for as long as your account is active or as needed to provide our services. If you delete your account, your phone number will be removed from our active database within 30 days.

3. How We Use Your Information

• Process and confirm bookings between Host and Customer
• Send confirmations, updates, reminders, and notifications
• Facilitate secure payments
• Provide customer and technical support
• Improve and personalize your user experience
• Conduct satisfaction surveys and promotional campaigns
• Detect and prevent fraud or misuse
• Comply with applicable legal obligations

4. Host Responsibilities & Liability Disclaimer

• BookMyFarm acts only as a booking intermediary and is not liable for the quality, availability, safety, or legality of any property.
• The Host is solely responsible for the accuracy of property information, availability, and fulfillment of amenities as described in the listing.
• Any issues, disputes, or discrepancies related to stay experience, facility defects, or refund claims are to be resolved directly between the Host and Customer.
• BookMyFarm shall not be held responsible for any refund, compensation, damage, or claim unless the Host explicitly agrees in writing to offer such compensation.
• BookMyFarm does not collect or verify customer ID proofs. It is the Host’s responsibility to collect, verify, and maintain any required identification as per local laws or regulations.
• BookMyFarm is not responsible for any legal, civil, or criminal disputes arising between Hosts and Customers.

5. Sharing of Information

• Hosts: to fulfill booking requests and coordinate stays.
• Service providers: for payment processing, communication, analytics, and support.
• Legal authorities: when required by law or to protect our rights and users.
• Affiliates or partners: under strict confidentiality and data protection agreements.

BookMyFarm does not sell personal data to any third party.

6. Data Retention

• Fulfilling booking or legal obligations
• Providing support and account management
• Compliance with taxation, record-keeping, or regulatory requirements

After the retention period, data is securely deleted or anonymized.

7. Cookies & Tracking

Cookies help us improve your experience by remembering preferences, enabling logins, and analyzing usage. You may choose to disable cookies in your browser, but some features may not function properly.

8. Marketing Communications

With your consent, we may send promotional messages, festive offers, and newsletters. You can opt out at any time by clicking “Unsubscribe” or emailing us at [email protected].

9. Your Rights

• Access your stored personal data
• Request corrections or deletion
• Withdraw consent for specific uses
• Contact us for privacy concerns or complaints

Requests may be sent to [email protected]

10. Security Measures

We use TLS encryption, secure servers, and access controls to protect your data from unauthorized access or misuse. While we take all reasonable precautions, no digital platform is 100% secure. Users share information at their own risk.

11. International Data Processing

Your data may be processed in India or other jurisdictions where our service providers operate. By using our Platform, you consent to such transfers in compliance with applicable data protection laws.

12. Age Restriction

You must be 18 years or older to register, book, or host through BookMyFarm. Minors must be accompanied by a guardian for any property stay.

13. Limitation of Liability

• BookMyFarm is not a party to the rental agreement between Host and Customer.
• We do not provide guarantees regarding property conditions, safety, or legal compliance.
• BookMyFarm shall not be responsible for any loss, injury, damage, theft, misrepresentation, or dissatisfaction arising during or after the stay.
• Users agree to hold BookMyFarm harmless from all claims, damages, or disputes related to property listings or bookings.

14. Updates to this Policy

We may revise this Privacy Policy periodically to reflect changes in law or business operations. Significant updates will be notified via email or posted on our website.

15. Contact Us

For questions, complaints, or privacy concerns:
📧 [email protected]
📍 319 Platinum Point, Sudama Chowk, Mota Varachha, Surat, Gujarat, India
📞 +91 92777 78778
🌐 www.bookmyfarm.net