Terms & Condition

Welcome to BookMyFarm. These Terms of Service ("Terms") constitute a legally binding agreement between you and BookMyFarm and govern your access to and use of the BookMyFarm website, mobile application, booking platform, communications and related services (collectively, the "Platform").

By accessing the Platform, creating an account, submitting a booking request, making a payment, communicating with a Host, listing a Property or otherwise using any BookMyFarm service, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you must not access or use the Platform.

BookMyFarm is an online platform that enables users to discover and book farmhouses, villas, resorts, weekend homes, private-use properties and other accommodation or recreational properties.

BookMyFarm facilitates discovery, communication, booking and payment-related services between Guests and Property Owners or Hosts.

Unless expressly stated otherwise for a particular service, BookMyFarm does not own, possess, operate or manage the Properties listed by independent Hosts.

You must be at least 18 years old and legally capable of entering into a binding agreement under applicable law to create an account, make a Booking or list a Property on BookMyFarm.

You must provide accurate and complete information when creating an account, making a Booking or communicating with BookMyFarm or a Host.

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

You must not create an account using false information, another person's identity or information that you are not authorised to use.

BookMyFarm may require mobile-number verification, identity verification or other reasonable authentication measures for security, fraud prevention or operational purposes.

BookMyFarm provides technology and related services that help Guests discover Properties, communicate with Hosts and make Bookings.

Hosts are responsible for the operation, management, condition, safety, legality, permissions, facilities and services of their Properties.

BookMyFarm's role as a booking platform does not make BookMyFarm the owner, landlord, tenant, operator or manager of a Property unless expressly stated otherwise.

BookMyFarm may assist with customer support, communication and dispute resolution, but such assistance does not automatically make BookMyFarm responsible for the Host's independent obligations.

BookMyFarm is not a party to any rental, licence or other agreement formed between a Host and a Guest. Any such agreement is between the Host and the Guest directly.

BookMyFarm may modify, add, suspend or discontinue any feature, functionality or aspect of the Platform or its services at any time, with or without prior notice, subject to applicable law.

Property listings may include photographs, descriptions, amenities, prices, guest limits, check-in and check-out times, house rules, cancellation policies, security deposits, additional guest charges and other information.

Hosts are responsible for ensuring that information supplied for their Properties is accurate, current and not misleading.

BookMyFarm may review, moderate, verify or remove listing information where reasonably necessary for quality control, safety, fraud prevention or compliance.

Any verification or review performed by BookMyFarm does not constitute a guarantee that a Property is completely free from defects, suitable for every Guest, or compliant with every local requirement.

Guests should carefully review the listing and ask relevant questions before Booking where any information is unclear.

Guests may browse Properties without creating an account, although account or mobile verification may be required to complete a Booking.

A Booking is considered confirmed only after BookMyFarm or its authorised booking/payment system confirms the reservation and the required payment has been successfully received.

A payment attempt, enquiry, chat conversation or provisional request does not by itself guarantee that a Property has been reserved.

Guests should carefully check the Booking confirmation, including Property, date, time, guest count, applicable charges and Property-specific policies.

Property prices may vary depending on the date, day of the week, season, duration, number of Guests, Property and facilities.

Properties may offer different rates for day-use, half-day, 12-hour, 24-hour, overnight or other booking periods.

Additional Guest charges may apply where the number of Guests exceeds the included Guest limit stated for the Property.

Platform fees, service charges, taxes, convenience charges, payment-related charges or other applicable charges may be displayed before payment.

Applicable taxes, including GST where applicable, may be charged in accordance with Indian tax laws.

The final amount displayed before payment is the amount applicable to that Booking, subject to correction of obvious technical or pricing errors and clearly disclosed additional charges.

BookMyFarm may provide payment facilities through third-party payment gateways, banks and other authorised payment service providers.

You confirm that you are authorised to use the payment method selected by you.

You must not use stolen cards, unauthorised payment credentials, fraudulent payment methods or another person's payment instrument without permission.

A transaction may fail, be delayed, reversed or require additional verification because of banking systems, payment processors, fraud controls, network failures or other circumstances beyond BookMyFarm's reasonable control.

Cancellation policies may vary by Property and Booking. Guests should review the applicable cancellation policy before making payment.

Eligibility for a refund depends on the applicable Property policy, cancellation timing and circumstances.

Some Properties may allow cancellation within a specified period before check-in, while others may apply partial or full cancellation charges.

Where a refund is approved, BookMyFarm may process or facilitate the refund through the original payment method or another appropriate method.

Unless a different period is specifically communicated for a particular Booking, BookMyFarm generally aims to initiate an approved refund within 7 working days.

Bank, card issuer or payment gateway processing times may cause the actual credit to take additional time.

Guests may request changes to dates, times, Guest counts or other Booking information.

Modifications are subject to Property availability, the applicable Property policy and any difference in price or applicable charges.

A requested change becomes effective only after it is confirmed through BookMyFarm or otherwise confirmed by BookMyFarm.

Certain Properties may require a refundable security deposit at check-in. The amount and payment method should be stated in the applicable Property listing or Booking information.

Unless expressly stated otherwise, a security deposit collected directly at the Property is held and administered by the Host and is separate from the Booking Amount paid through BookMyFarm.

A Host may apply a security deposit toward legitimate costs arising from Property damage, loss, missing items, excessive cleaning, violation of Property rules or other amounts for which the Guest is responsible.

Guests should report pre-existing damage or material issues to the Host as soon as reasonably possible after arrival.

Where BookMyFarm does not hold the security deposit, the Host remains responsible for processing its refund.

Guests agree to:

• Provide accurate information about themselves and their Guest group.
• Respect the Property, Host, staff, neighbours and surrounding community.
• Follow all Property-specific house rules.
• Remain within the permitted Guest capacity.
• Use the Property only for the purpose disclosed during Booking.
• Take reasonable care of Property furniture, appliances and facilities.
• Report material damage or safety issues promptly.
• Complete lawful identification or verification requirements.
• Follow applicable Indian laws and local regulations.
• Follow check-in and check-out procedures.
• Return the Property in a reasonably clean and orderly condition consistent with the Property rules.
• Acknowledge that, except as required by applicable law, neither the Host nor BookMyFarm is responsible for personal injury, theft or loss of personal belongings occurring during the stay (see Section 38, Limitation of Liability).

Hosts are responsible for:

• Providing accurate and current Property information.
• Maintaining advertised availability as reasonably possible.
• Providing the facilities and amenities expressly included in the listing.
• Clearly disclosing Property-specific rules and restrictions.
• Disclosing applicable security deposits and additional charges.
• Providing accurate check-in and check-out instructions.
• Maintaining the Property in a reasonably safe and usable condition.
• Complying with applicable laws, permits, licences and local requirements.
• Handling security deposits where the Host collects them.
• Responding to Guest concerns and Property-related issues within a reasonable time.
• Paying BookMyFarm the applicable service or commission fees for each Booking, as agreed at the time of listing.

Hosts must not knowingly provide materially false, fraudulent or misleading information.

Each Property may have its own rules regarding Guest capacity, identification, age restrictions, bachelor groups, pets, alcohol, smoking, outside food, cooking, music, events, parties, local Guests, photography, commercial activity and other matters.

Guests are responsible for reviewing and following the rules applicable to the Property they book.

A Host may refuse access where a Guest materially violates a clearly disclosed Property rule or where entry would violate applicable law or create a legitimate safety concern.

Where access is denied because a Guest intentionally provided materially false information or violated disclosed Property rules, the Guest may not be entitled to a refund except where required by applicable law.

Check-in and check-out times vary by Property and Booking type.

Guests must arrive within the applicable check-in window and vacate the Property by the stated check-out time unless the Host approves a different arrangement.

Early check-in, late check-out or additional usage may be subject to availability and additional charges.

Guests and Hosts must act responsibly and take reasonable precautions to protect people and Property.

Particular care should be exercised around swimming pools, water facilities, stairs, balconies, electrical equipment, cooking facilities, fire sources and other potentially hazardous areas.

Children and vulnerable persons should be appropriately supervised by their accompanying adults.

Guests must follow safety instructions, warnings and directions provided by the Host.

In an emergency involving immediate danger to life, health or property, Guests should contact the appropriate emergency service first.

BookMyFarm operates its Platform subject to applicable laws and regulations of India and applicable State and local requirements.

Depending on the nature of the service and transaction, the legal framework may include applicable provisions of the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, applicable Information Technology Rules, applicable data-protection laws including the Digital Personal Data Protection Act, 2023, applicable GST laws and rules, and other applicable legislation, regulations, notifications and government directions.

BookMyFarm may update its Platform policies and processes to reflect changes in applicable laws or government requirements.

BookMyFarm aims to provide clear and material information relating to Properties and Bookings, including where applicable:

• Property descriptions and available amenities.
• Guest limits.
• Booking dates and time slots.
• Applicable prices, fees and taxes.
• Cancellation and refund conditions.
• Property-specific rules and restrictions.
• Applicable security deposits.
• Available payment methods.
• Customer support and grievance channels.
• Other information required to enable informed booking decisions.

Nothing in these Terms is intended to restrict, waive or exclude any consumer right or remedy that cannot lawfully be restricted, waived or excluded under applicable Indian law.

Consumers may contact BookMyFarm regarding complaints, refunds, Booking issues or Platform services through the support channels published on the Platform and may exercise any statutory rights available under applicable law.

Hosts and Property Owners are responsible for ensuring that their Properties are legally permitted to be offered, rented, used or otherwise made available for the purposes advertised on the Platform.

Depending on the Property and applicable law, Hosts may be responsible for obtaining and maintaining:

• Ownership or lawful possession rights.
• Required licences and registrations.
• Local authority permissions.
• Tourism or accommodation-related permissions where applicable.
• Fire and safety approvals where applicable.
• Swimming pool or recreational-facility permissions where applicable.
• Food-related licences where food services are provided.
• Music, event or entertainment permissions where applicable.
• Applicable tax registrations.
• Other permissions required by competent government or local authorities.

BookMyFarm may request supporting documents or information from Hosts for verification, safety, fraud prevention or compliance purposes.

A Property being listed on BookMyFarm does not by itself represent that the Property possesses every licence or approval that may be required under local law.

Hosts are expected to maintain their Properties in a reasonably safe and usable condition consistent with the facilities and services advertised.

Depending on the Property, reasonable safety measures may include:

• Fire prevention and emergency preparedness.
• Safe electrical installations and appliances.
• Safe access to stairs, balconies and common areas.
• Swimming pool and water safety measures.
• Appropriate supervision requirements for children.
• Safe operation of recreational equipment.
• Reasonable sanitation and hygiene.
• Food and drinking-water safety where applicable.
• Emergency contact information.
• First-aid arrangements where appropriate.
• Compliance with applicable local safety requirements.

Guests must not disable, remove, misuse or interfere with safety equipment, emergency systems or warning notices.

Swimming pools, water facilities and recreational amenities may involve inherent risks.

Guests must:

• Follow all displayed safety instructions.
• Follow capacity, depth and usage restrictions.
• Supervise children and vulnerable persons appropriately.
• Avoid reckless or unsafe behaviour.
• Follow the Host's instructions regarding facility usage.
• Immediately report unsafe conditions to the Host.

The presence of a swimming pool or recreational facility does not mean that professional lifeguard or medical services are available unless expressly stated in the Property listing.

In an emergency involving immediate danger to life, health or property, Guests should first contact the appropriate local emergency authority.

Emergency numbers and services may vary by State, Union Territory and local authority.

Guests should inform the Host and BookMyFarm as soon as reasonably possible where doing so is safe and practical.

BookMyFarm is a technology and booking platform and is not an emergency-response organisation. Contacting BookMyFarm customer support must not be treated as a replacement for contacting police, fire, ambulance or other emergency authorities.

For safety, security, legal or Property-management purposes, Guests may be required to provide valid identification or other information requested by the Host, Property management, BookMyFarm or a competent authority.

Hosts must handle Guest identification information responsibly and in accordance with applicable law.

BookMyFarm may use reasonable verification and fraud-prevention measures to protect the Platform and its users.

Verification does not constitute a guarantee of a person's future conduct or the complete absence of risk.

Properties booked through BookMyFarm must not be used for unlawful activities or activities that create unreasonable risks to persons, Property or the surrounding community.

The following activities are prohibited unless expressly permitted and legally authorised:

• Unlawful gatherings or events.
• Activities involving prohibited or controlled substances.
• Unlawful gambling.
• Violence or threats.
• Possession or use of prohibited weapons.
• Trafficking, exploitation or abuse.
• Fraudulent activities.
• Activities violating applicable local laws.
• Unauthorised commercial activities.
• Activities creating a serious or unreasonable safety risk.

BookMyFarm may suspend, cancel or restrict a Booking where it reasonably believes that a Booking or Property is being used for an unlawful, fraudulent or dangerous purpose, subject to applicable law.

BookMyFarm may cooperate with competent government, regulatory, judicial, statutory or law-enforcement authorities where required or permitted by applicable law.

Where legally required, BookMyFarm may provide relevant information, preserve records or take appropriate action in response to a lawful order, notice, investigation or government direction.

Nothing in these Terms prevents Guests or Hosts from exercising rights available under applicable law.

Applicable Goods and Services Tax (GST) is calculated on the Booking Amount and is collected by BookMyFarm from the Guest at the time of payment, in accordance with applicable GST laws and rates.

BookMyFarm is responsible for reporting and remitting the GST collected on the Booking Amount to the appropriate tax authorities, subject to applicable law.

Guests will receive an invoice or receipt reflecting the Booking Amount, the applicable GST charged and the total amount paid.

Hosts remain responsible for their own income tax, business-level GST registration (where applicable), and other statutory tax obligations relating to their Property and business, separate from the GST that BookMyFarm collects and remits on the Booking Amount.

BookMyFarm processes personal information in accordance with its Privacy Policy and applicable data-protection laws.

India's Digital Personal Data Protection Act, 2023 establishes a legal framework relating to the processing of digital personal data. BookMyFarm may update its privacy practices and policies as applicable provisions and rules come into force.

BookMyFarm may process personal information for legitimate purposes including account management, Booking processing, payment processing, customer support, communications, security, fraud prevention and compliance.

Users must not attempt to bypass Platform security, access another person's account, introduce malicious code or interfere with BookMyFarm's infrastructure.

BookMyFarm provides an online technology platform through which users may discover Properties, communicate with Hosts and facilitate Bookings.

Where applicable to BookMyFarm's activities, the Platform may follow relevant requirements under the Information Technology Act, 2000 and applicable rules and regulations.

Users must not upload, publish, transmit or distribute unlawful, fraudulent, harmful, misleading or rights-infringing content through the Platform.

BookMyFarm may take appropriate action regarding content, accounts or activities that violate applicable law or Platform policies.

BookMyFarm may use email, telephone, SMS, WhatsApp, chat, push notifications or other communication channels for account, Booking, payment, support, security and operational purposes.

You agree that BookMyFarm may contact you regarding your account, Booking, cancellation, modification, payment, support request, security matter or other service-related issue.

Communications between Guests and Hosts must remain respectful and must not contain unlawful, threatening, abusive, discriminatory, fraudulent or inappropriate content.

Guests should avoid making payments outside the official BookMyFarm payment process where the Platform requires payment through BookMyFarm.

Guests and Hosts may be permitted to submit reviews, ratings, photographs, comments, questions or other content.

Content submitted by you must be truthful, relevant and based on your genuine experience or legitimate knowledge.

You must not submit fake reviews, manipulate ratings, impersonate another person, post unlawful or defamatory material, disclose another person's private information or upload content that infringes another person's rights.

By submitting content to BookMyFarm, you grant BookMyFarm a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt, distribute and use the content for operating, improving and promoting the Platform, subject to applicable law and the Privacy Policy.

BookMyFarm may remove or restrict content that violates these Terms, applicable law or Platform policies.

You must not use the Platform to:

• Commit or facilitate any illegal activity.
• Conduct fraudulent Bookings or payment transactions.
• Create fake accounts or impersonate another person.
• Circumvent Guest limits or Property restrictions.
• Use a Property for an undisclosed commercial purpose.
• Damage or intentionally misuse a Property.
• Harass, threaten, abuse or discriminate against another person.
• Upload malware or malicious code.
• Attempt unauthorised access to the Platform.
• Scrape or commercially exploit Platform data without permission.
• Manipulate reviews, ratings or Booking information.
• Facilitate unlawful parties, gatherings or activities.

BookMyFarm may investigate suspected fraud, payment misuse, fake Bookings, identity misuse, suspicious transactions or violations of these Terms.

Where reasonably necessary, BookMyFarm may request additional information or verification and may cancel, restrict or suspend transactions or accounts to protect Guests, Hosts, payment partners and the Platform.

BookMyFarm may suspend or terminate an account or restrict Platform access where there is a reasonable basis to believe that a user has:

• Violated these Terms or applicable policies.
• Provided materially false information.
• Engaged in fraudulent or abusive conduct.
• Created a safety or security risk.
• Used the Platform for unlawful purposes.
• Attempted to circumvent Platform safeguards.

Where appropriate and legally permissible, BookMyFarm may provide notice before taking such action. Immediate action may be taken where necessary to prevent fraud, harm, security risks or legal violations.

The BookMyFarm name, logo, website design, software, interfaces, graphics, text, databases, trademarks and other Platform materials are owned by or licensed to BookMyFarm and are protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, reproduce, modify, distribute, sell, license or commercially exploit BookMyFarm intellectual property.

The Platform may use third-party services including payment gateways, banks, mapping providers, authentication services, analytics providers, communication services and other technology providers.

Those services may be subject to their own terms and privacy policies.

BookMyFarm is not responsible for independent failures or actions of third-party service providers except to the extent required by applicable law.

BookMyFarm provides the Platform on an "as available" basis. While BookMyFarm takes reasonable steps to maintain and improve the Platform, it does not guarantee that the Platform will always be uninterrupted, error-free, completely secure or available at every time.

Property descriptions, photographs, amenities, availability, prices and other information may originate from Hosts and may change from time to time.

BookMyFarm does not guarantee that a Property will meet every Guest's personal expectations or requirements.

To the maximum extent permitted by applicable law, BookMyFarm shall not be responsible for indirect, incidental, special, consequential or punitive losses arising from the use of a Property or Platform.

This may include losses arising from:

• Host or Guest conduct.
• Property conditions or defects.
• Loss, theft or damage to personal belongings.
• Injury occurring at a Property.
• Temporary unavailability of a Property.
• Interruption of Platform services.
• Acts or omissions of third-party service providers.
• Events beyond BookMyFarm's reasonable control.

To the maximum extent permitted by applicable law, and except in cases of BookMyFarm's own fraud or wilful misconduct, BookMyFarm's total aggregate liability arising out of or relating to a Booking shall not exceed the platform or service fee actually paid to BookMyFarm by the Guest for that Booking.

Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless BookMyFarm, its officers, employees, representatives and service providers from claims, losses, damages, liabilities, costs and expenses arising from your:

• Violation of these Terms.
• Violation of applicable law.
• Misuse of a Property.
• Damage caused to a Property or another person.
• Fraudulent or unauthorised activity.
• Infringement of another person's rights.
• Content submitted by you.

BookMyFarm shall not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, floods, fires, severe weather, epidemics, government restrictions, civil unrest, war, strikes, infrastructure failures, internet or telecommunications failures, payment-network failures or other comparable events.

Where such an event affects a Booking, BookMyFarm may work with the Guest and Host to determine an appropriate cancellation, modification or refund solution based on the circumstances and applicable Booking policy.

If you experience a problem with a Booking, Property or Platform service, you should contact BookMyFarm support as soon as reasonably possible.

BookMyFarm may communicate with the Guest and Host, review relevant Booking information and assist the parties in reaching a practical resolution.

Complaints should include the Booking reference, relevant dates, details of the issue and supporting evidence where available.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer protection laws or approaching an appropriate statutory authority or consumer forum.

These Terms shall be governed by the laws applicable in India.

Subject to mandatory consumer rights and remedies available under applicable law, disputes relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, India.

BookMyFarm may update these Terms from time to time to reflect changes to the Platform, services, business practices, technology or applicable law.

The updated version will be published on the Platform with a revised "Last Updated" date.

Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue in full force and effect.

These Terms, together with the applicable Booking terms, Property-specific policies, Privacy Policy, cancellation policy and other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Platform.

Where a specific Property policy conflicts with a general statement in these Terms, the Property-specific Booking terms will generally govern the particular Booking, subject to applicable law.

If you have questions, complaints, refund queries or other concerns regarding these Terms or your Booking, you may contact BookMyFarm through the following channels:

Please use the contact details published on BookMyFarm for current support and grievance information, as contact information may change.